Frequently Asked Questions

Delivery FAQs

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Can I still have flowers delivered today?

We do offer same day delivery on orders placed on our website or over the phone by 2 pm Monday thru Friday. Same day delivery is offered on orders placed by 12 pm on Saturdays and Sundays.

We do reserve the right to cut off same day delivery at any time and any day without notice.

 

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What makes our flower delivery service so great?

1. IN DRIVEWAY DELIVERY CONFIRMATION:  Our drivers will call you shortly after your gift has arrived safely to its destination. The driver can tell you what time your gift was delivered or who it was left with, a service FedEx doesn't even offer. Not everyone will receive a call at major floral holidays due to the high demands put on our personnel during these times. Of course you must provide a working phone number for this service to work.
2. NON-SPILL TRAVEL BOX: A Flowerama Columbus exclusive. We have custom designed a box to make it easy for you to transport your gift. Transporting flowers can be a lot like trying to transport an upside down bowling pin, only the bowling pin is filled with water and is made of glass. We designed our non-spill travel box so that the average person, under normal driving conditions, can get their flowers home without the flowers falling over.  You can’t get this box from any other florist  in Columbus and it is free with most flower deliveries. We are so confident in our box we use it to transport the flowers to you.
3. E-MAIL CONFIRMATION: We offer e-mail confirmation of your delivery. When our driver returns from his deliveries we will send you an e-mail letting you know that your delivery has been made. This service requires that you provide us with an accurate e-mail address.
4. SUNDAY DELIVERY TO FUNERAL HOMES: Many traditional flower shops in Columbus aren't even open on Sunday. Not only are we open on Sunday we deliver to all the funeral homes in our delivery area. We believe the best way to insure your flowers arrive as fresh as possible is to deliver them on the day they are needed. 
5. FROM OUR DOOR TO YOURS: Your gift never leaves our hands until it is in yours. Our delivery drivers actually deliver your gift from our door to yours. Seems obvious doesn't it. Well it’s not. Many flower shops in Columbus are in a “Delivery Pool”. This means that the flower shops “pool” or "share" their resources, specifically their delivery drivers and delivery vehicles. They meet every day at a specific location at a specific time then they exchange deliveries with each other. The responsibility of actually delivering your important gift may get passed from one van to another. This saves them time and money; however the flower shop you ordered from has no idea how, or when or who delivered your gift. We believe your gift is far to important to allow someone else to deliver it.

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How much is local flower delivery?

• We deliver fresh flowers, roses, planters and occasion flowers to the entire Columbus Metropolitan area and all of Franklin County. When ordering on line we charge $14.95 for each delivery (does not include express delivery or long distance local delivery or holiday delivery fee) in our local delivery area.
• In compliance with state and federal tax laws, sales tax will be added to your order where applicable.
• Please make sure that your order information is accurate and complete in order to avoid delivery delays.

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Do you deliver flowers outside of the Greater Columbus area?

We can deliver to locations outside of Central Ohio, but an additional fee will be added on to your order. Delivery times and dates are limited on non-local deliveries.

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How do I check the status of an order?

Holiday Deliveries:

During the busiest times of the year such as Valentines Day, Mother's Day, Thanksgiving and Christmas we ask for your patience with getting your gift delivered. We make every effort to get all our deliveries out in a timely fashion and turn down orders when we feel we are reaching maximum capacity. The more we have to stop and identify the status of an order the more it can slow us down. 

On orders placed 24 hours or more prior to the delivery date It is important to know that unless you paid for express delivery we do not consider your delivery to be late until after 5 p.m. for businesses and after 7 p.m. to residential customers. You may cancel an order 24 hours prior to the delivery date during holidays.

On orders placed the same day of the requested delivery date we reserve the right to deliver within 24 hours of when the order is processed regardless if it is going to a business or a residence. Once an order is placed for same day of a holiday it cannot be cancelled. When an order is placed for same day delivery we are committing one of a finite number of remaining delivery spots to you, we therefore can not cancel or refund same day delivery orders at the major holidays. 

Please see our policy page for more details. 

One of the services that we provide is in driveway delivery confirmation. We do our best to contact you the sender from the location the delivery was made to give you the most up to the minute status of your order. Once again we use part time delivery help at the holidays so this service is not always executed with the precision that our full time drivers often provide. E-mail confirmation of deliveries is also available but often comes later in the day once all the deliveries have been made.

Non holiday delivery status:

If you feel the need to contact us it is usually best to contact the store that you placed your order with to obtain the status of an order. A list of the locations and their phone numbers can be found on our locations page. It is important to keep in mind that unless you paid for express delivery we do not consider your delivery late until after 5 p.m. for businesses and 6 p.m. for residential deliveries.

One of the services that we provide is in driveway delivery confirmation. We do our best to contact you the sender from the location the delivery was made to give you the most up to the minute status of your order. we do require a working phone number for this service to work. If you provided us with an e-mail address then you will also receive e-mail confirmation of your delivery once the driver returns to the shop.

Orders placed on-line:

Please wait at least one hour, after placing an order on line, before contacting us to allow sufficient time for the information to be processed.

For faster order processing place an order directly with one of our stores or call 1-614-256-6646.

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What is your local delivery area?

Our local delivery is all of Franklin county and the Columbus metropolitan area. We also deliver to parts of Delaware, Plain City, Johnston, lewis Center and Pataskala.  

We can deliver anywhere else in the state or country thru our network of florists.

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Do you deliver flowers internationally?

We will not be able to process international orders via our website. We would be happy to process the orders over the phone, by calling 1-614-256-6646. There are additional fees associated with international orders. In addition, you will want to place your order at least 3 days in advance of when you would like it sent. There are no weekend deliveries.

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What is Cupids express delivery?

Cupids express delivery is an option to have your gift delivered by a certain time of day. There is an additional fee for this service and the cost depends on how quickly you need your gift delivered. The cost will also depend on the time of day that you place your order. You will have an option at check out to choose the express delivery options that are available to you.

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What happens if no one is home?

We have really good drivers that we empower to make decisions regarding what to do when no one is home. Every situation is unique and is dependent on weather, neighbors or business situations and what kind of shelter is available.

 In some cases they will leave the flowers at the door or on a porch.

We also allow them to attempt a neighbor to take the flowers.

Sometimes we have to deliver flowers before a person is at work, (ie. nightshift employees) many times we will leave the arrangement at a front desk or at their specific office. 

Sometimes they have no choice but to bring the flowers back to the flower shop. In that situation we will make arrangements with the recipient to make sure they get their flowers. 

In all cases it is the drivers decision as to what to do. Yes, sometimes they make a mistake, however they try to make the right decision.

We will leave a door tag with what we have done on recipients door if we are unable to deliver the flowers to a person  

 

 

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Flower Care FAQs

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What is wrong with the water in a vase when it turns yellow and cloudy?

This is a natural sign that bacteria are growing in the water. Bacteria can clog stems and shorten the vase life of flowers, so keep the water clear at all times to ensure the longevity of your blooms. If your water starts to turn cloudy, immediately empty the vase and add fresh water, preferably mixed with the floral food provided by your florist. Re-cut the stems with a sharp knife under warm water before placing them in the vase of fresh water.

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Is it possible to revive a wilted rose?

Sometimes. If a rose wilts prematurely, remove it from the arrangement and try the following easy tip to perk it up. Fill a sink with warm water. Lay the rose horizontally in the water bath and cut the stem (about 1") with a sharp knife under the warm water. Leave the rose in the bath for about two hours and let the water cool. This process can work wonders, but if the rose is already past its vase life it will not revive.

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How do you lengthen the life of your flower arrangement?

A little extra care can make a big difference for any size flower arrangement or fresh flower bouquet.

Most floral arrangements last 4-7 days or longer, depending on the flowers used and the care they receive. The Society of American Florists provides these tips for longer-lasting, more vibrant flowers:

For floral arrangements:

• Keep the vase filled (or floral foam soaked) with water containing a flower food provided by your florist. Flower foods make flowers last longer but it is important to follow the mixing directions on the flower food packet. Most packets are to be mixed with either a pint or a quart of water. Flower foods should not be diluted with more water than is specified on the packet.
• If the flower food solution becomes cloudy, replace it entirely with properly mixed flower food solution. If possible, re-cut stems by removing one to two inches with a sharp knife. Be sure to use a sharp knife or clippers that will not crush the stems. Immediately place the stems into solution.
• Keep flowers in a cool spot (65 to 72 degrees Fahrenheit), away from direct sunlight, heating or cooling vents, directly under ceiling fans, or on top of televisions or radiators. (Appliances like televisions give off heat, which causes flowers to dehydrate.) Most flowers will last longer under cool conditions.

For loose bunches or boxed flowers:

• Keep your flowers in a cool place until you can get them in a flower food solution. Don't forget how important it is to follow the mixing directions on the flower food packet.
• Fill a clean (washed with a detergent or antibacterial cleaning solution), deep vase with water and add a flower food from your florist.
• Remove leaves that will be below the waterline. Leaves in water will promote bacterial microbial growth that may limit water uptake by the flower.
• Re-cut stems by removing one to two inches with a sharp knife. Place the flowers in the vase solution you've prepared.
• If you purchase loose flowers for your own arrangements you should also consider these tips:
• When selecting flowers, look for flowers with upright, firm petals and buds beginning to open. Yellow, spotted or drooping leaves are signs of age.
• When using woody stems and branches (such as quince, forsythia or lilac), cut the stem with sharp pruning shears. Place them in warm water containing fresh flower food to promote flower opening.

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How do you extend the life of your plant? (Green thumb not required)

Not only are green and flowering plants a great enhancement to any home or office decor, they are also beneficial to your health. The results of a study by the National Aeronautics and Space Administration (NASA) show that common houseplants are powerful, natural air cleaners - all the more reason why you want to keep your plants healthy with the proper care.

Most plants come with care instructions specified for the type of plant. The Society of American Florists provides these additional general guidelines to keep most green houseplants thriving:

• Keep plants in medium-light locations - out of direct sunlight
  Natural light is best, but some plants can also thrive in office fluorescent light. Most flowering potted plants should be placed in areas with the most light in order to maintain good flower color and promote the maximum number of flowers to open. Foliage plants will do well under lower light levels and can be placed in areas providing reduced light.
• Plant soil should be kept moist at all times
  Plants should not be allowed to dry out or wilt. Be careful to avoid overwatering - do not allow plants to stand in water. Avoid wetting plant leaves.
• Avoid excessive heat or cold
  Plants should be kept in a cool spot (between 65 to 72 degrees Fahrenheit) for best performance. They should be kept away from direct sunlight, heating or cooling vents, directly under ceiling fans, or on top of televisions or radiators. (Appliances like televisions give off heat, which causes plants to dehydrate.)

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What is the best way to take care of a flower arrangement?

It depends on how they are packaged:

• If you receive flowers in a container with floral foam, be certain the container is full of water every day. The water should be treated with the floral food provided by your florist. Using your finger, feel under the greens for a place where water can be added. Or you can pour water slowly into the center of the arrangement, keeping a finger in the container to gauge the water level.
• If you receive flowers in a vase , check to be sure the water is always clear. If the water turns cloudy, empty it and add fresh water mixed with the floral food provided by your florist. If possible, re-cut the stems with a sharp knife before placing them in the fresh water.
• If you receive flowers in a box or tissue , remove all of the foliage that falls below the water line, then cut the stems with a sharp knife in a sink full of warm water. Be sure to cut the stems under the water and place them immediately into a vase of warm water mixed with the floral food provided by your florist.

No matter what type of arrangement you have, it is important to keep your flowers off of televisions, appliances and heating/cooling units. You should also keep them away from hot or cold drafts and out of direct sunlight.

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Since flowers like sunshine, should I put my arrangement in the sun?

No. Growing flowers require sunshine for maturation, but cut flowers will fade much faster if exposed to heat and direct sunlight. To keep flowers fresh longer, place them in a location away from sun and drafts.

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General FAQs

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Where are your flower shop locations?

Flowerama has three locations in the Columbus area. We have Flower shop locations in Reynoldsburg, Whitehall, and Columbus. Pictures of the shops as well as the addresses and phone numbers are shown at the bottom of this page. 

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Rewards Program FAQs

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How to sign up for Smileback Rewards?

There are a couple places to sign up. Scroll toward the bottom of any page of our website, in the green section, there’s a button that says “smileback rewards” Click there. Also if you hover over “About” in the navigation at the top of the page, you will find “Smileback Rewards Loyalty Program”

https://www.floweramacolumbus.com/about/smileback-rewards-loyalty-program/

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How do I accumulate points?

You get 1 point for every single dollar spent on product. Points do not count for tax and delivery but are rounded up to the nearest dollar. (ex: $49 = 50 points)

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What are the points for?

Points essentially turn into "cash" or discounts off of a future purchase.

 

250 points = $25

500 points = $50

750 points = $75

1,000 points = $100

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How long does it take points to show up on account?

48 hours after purchase for points to show up on account and be accessible.

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When I sign up, will my account show all my past orders and will I be able to redeem points from past orders?

Unfortunately, no. The Rewards program is relatively new and doesn’t have access to old orders prior to setting up an account.

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Can you look up my account and tell me how many points I have?

Yes I can!

 

(This is found in the cms, see page titled “minimal manual access to accounts”. This will also tell you if they’re verified or not. If they’re not, they won’t be able to use their points. They will have to verify their account through the sign up email. If they say they never got it, suggest that it may be in their junk mail.)

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Do you offer Smileback Rewards in-store?

Unfortunately, at this time Smileback Rewards is an online only based program. We hope to expand this to our in-store customers in the near future. In the meantime, we still offer other ways to save for our walk-in customers with our Lucky Seven Saver Cards and email promotions if you’re a part of our email list.

*You can get their email address at the end of their order in RTI. Once you put in an email address, it will add them to our email database.

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How to Redeem Rewards Points in store

We are unable to redeem rewards points in store. You can only redeem them for online orders

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